Terms And Service Information
These terms summarize the service scope, billing model, customer responsibilities, support expectations, and operational conditions for using the platform.
Last updated: May 5, 2026
Scope Of Service
Fahrnex provides SaaS tools for vehicle records, maintenance reminders, expenses, documents, service logs, telemetry workflows, support tickets, billing, and account administration. Features may differ between Basic, Premium, and Enterprise plans.
Plans, Billing, And Invoices
Paid plans, invoices, taxes, and cancellations follow the published pricing and billing flow for the relevant plan or commercial agreement.
User Responsibilities
Users are responsible for providing accurate account, billing, vehicle, reminder, and document information, keeping credentials confidential, and using the service only for lawful business or private vehicle management purposes.
Support
Support tickets are handled inside the app and through support@fahrnex.de. Premium and Enterprise plans may receive priority or dedicated support depending on the selected plan and commercial agreement.
Availability And Service Operation
The service depends on professional hosting, storage, email delivery, payment, DNS, and optional integration providers. Maintenance, provider incidents, network events, resource limits, or external integrations may affect availability.
Data Protection
Personal data is processed according to the Privacy Policy. Users should not upload illegal content or unnecessary sensitive data. Vehicle documents may contain personal data, so access should be limited to authorized users.
Contact And Legal Documents
General enquiries: hello@fahrnex.de
Support: support@fahrnex.de
Legal and privacy: info@fahrnex.de
Automated sender: no-reply@fahrnex.de
Security
Read the current trust, access, and data-protection posture.
Cookie Policy
See how consent preferences and non-essential storage are handled.
Pricing
Compare Basic, Premium, and Enterprise plan differences.
Contact
Talk with the team about contracts, onboarding, or support.